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15-day returns/exchanges for unused jewelry with tags and original packaging.
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Refunds:
- Prepaid: 5–7 days to source.
- COD: Instant via payout link.
- Exchanges are shipped within 24 hours of pickup.
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Coins, idols & rakhi: Replacement only.
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Cancel orders within 45 mins via app or contact +91-9810814945 for any queries.
Refer to the detailed return policy to know more.
Q: What is your return policy?
We offer a 15-day return window. For damaged, used, or missing items, raise a complaint within 24 hours with an unboxing video.
Q: Is it pure silver?
The jewelry is made from 925 sterling silver with anti-tarnish plating and comes with an authenticity certificate.
Q: Can it be worn daily?
It’s suitable for daily wear with care—avoid water, perfumes, and store it in a zip-lock or jewelry box.
Q: Is there a warranty?
A plating warranty is provided wherever mentioned; please check the warranty policy for more information.
Q: When will I receive my order?
Orders are dispatched within 24–48 hours and delivered in 2–3 days in metros, 4–5 days across India. Tracking is shared via WhatsApp.
Brand owned and marketed by: Rubenzo Ventures Private Limited
Address - Unit 4B, Ground Floor, Centrum Plaza, Golf Course Road, Gurgaon, sector - 53
Country of Origin - India